Turn Customer Feedback Into Automated Intelligence
Automate NPS reporting workflows with ASASConnect - handling dealer data ingestion, integration mapping, and scheduled outbound delivery from existing client-owned data without a single manual action required.
Why NPS Programmes Fail Without Automation
Automating NPS at scale across a dealer network means collecting data from dozens of sources, reformatting it for client-selected NPS integrations, and delivering it every day without error, delay, or a team doing it manually.
Someone must chase each dealer for their sales and service files, consolidate them, clean formatting issues, and prepare the outbound NPS file every single day before the reporting window closes.
Each client-selected NPS integration has a strict data template. Mapping dealer-format fields manually across multiple brands leads to mismatches, rejections, and missed reporting cycles.
NPS data often needs to move within 24–48 hours of a service or sale event. Manual pipelines miss this window constantly, reducing reporting trust and making NPS visibility unreliable.
Survey results sit in the provider's portal. Extracting them, matching them back to dealer records, and routing detractor feedback to the right OEM team requires yet more manual work.
The moment a dealer pushes a file to the SFTP server, the Auto ETL service picks it up, validates it, and saves it directly to the database - no human in the loop, no delays.
The application service reads the raw data, applies the exact integration template, and prepares a clean, validated output file every day without configuration changes.
Daily scheduled push fires automatically at the configured time. Survey providers receive fresh, correctly formatted data every cycle - no missed windows, no late submissions.
Survey results are pushed back to the SFTP server automatically. OEM teams get consolidated results ready for analysis - detractor alerts, response rates, and NPS trends in one place.
Most NPS programmes suffer from poor reporting reliability because the pipeline between dealer events and outbound NPS workflows is manual, inconsistent, and always one missed file away from failure. ASASConnect eliminates that pipeline entirely.
Five Steps. Fully Automated.
From the moment a dealer pushes a file to the SFTP server to the moment NPS-ready data lands in your downstream system, every step runs automatically, every day, on schedule.
Dealer SFTP Push
Dealers upload sales and after-sales files to the SFTP server or manual uploads on predefined templates
ETL / Auto ETL
Auto ETL monitors the SFTP and saves data to the DB. Manual ETL available for corrections
ASASConnect App
Application service reads DB data, filters it, and prepares the required outbound NPS format
Survey Service Provider
Receives data in the client-selected NPS system based on actual sales and service events
Survey Results
Results pushed back to SFTP server for OEM consolidation, reporting, and detractor action
What Happens Inside the Pipeline
Each stage of the NPS pipeline is engineered to remove human dependency. Here is what each component does and why it matters.
Automated Data Ingestion
The Auto ETL service monitors the SFTP server continuously. As soon as a dealer drops a file, it picks it up, validates the structure against the expected template, and saves the data directly to the ASASConnect database. No one needs to trigger it.
- 1 Dealer pushes CSV/Excel to SFTP
- 2 Auto ETL detects the file on arrival
- 3 Data validated and loaded to DB
- 4 File archived - pipeline complete
Manual Upload for Corrections
For corrections or one-off data submissions, GDs can use the ETL tool directly within ASASConnect. The tool validates each file through a 4-stage workflow before saving, catching errors before they reach the database.
- 1 Load - Upload file via ETL tool
- 2 Validate - Automated data checks
- 3 Transform - Field mapping applied
- 4 Complete - Data saved to DB
Data Filter Module
Configurable data control layer that ensures only eligible, correctly formed records are passed forward to the client-selected NPS system, filtering out duplicate contacts, suppressed customers, and out-of-window events.
- Configurable eligibility rules per brand
- Duplicate and opt-out suppression
- Configured by admins, not developers
Application Service
The engine that reads processed data from the central database, applies outbound template mapping, and produces a clean export file ready for delivery. It runs on a scheduled daily cycle without any human trigger.
- Reads from ASAS central database
- Applies outbound NPS data template
- Scheduled - runs every day automatically
Configurable Daily Schedule
The daily outbound push fires automatically at the configured time. Administrators set the schedule through ASASConnect with no code changes required. The system handles the rest with zero manual intervention.
- Configurable dispatch time per brand
- Automated - no manual intervention
- Consistent daily cadence every cycle
The Architecture Behind Reliable NPS at Scale
Six design principles make ASASConnect the most dependable way to automate net promoter score programmes across a multi-brand dealer network.
Fully Automated
Auto ETL and scheduled delivery eliminate manual handoffs so data flows from dealer systems to the client-selected NPS platform without human intervention.
Reliable & Consistent
Daily cadence and structured SFTP-based transfers ensure predictable, auditable data delivery every cycle so downstream NPS workflows stay on time.
Multi-Brand Coverage
A single service handles FCA, PSA, and Fiat brand data - maintaining brand separation while reducing operational overhead across the network.
Closed-Loop Feedback
Survey results flow back into ASASConnect via SFTP, enabling OEMs to act on negative feedback, track resolution, and close the loop on every detractor.
Customer-Centric
Surveys are triggered by actual sales and service events - ensuring timely, relevant outreach to real customers at the right moment in their journey.
Scalable Integration
SFTP-based handoffs and a clean ETL layer make it straightforward to onboard new brands, add client-selected NPS integrations, or extend the pipeline to new markets.
Live and Sending Surveys In Weeks, Not Months
TechnoSignage manages the full implementation, from SFTP setup and ETL configuration to dealer onboarding and NPS integration mapping. Your team focuses on acting on results.
Connect
SFTP server provisioned, dealer data templates defined, and Auto ETL pipeline configured for your network.
Configure
Application service mapped to your outbound NPS template. Data filter rules set for each brand. Schedule configured.
Launch
Dealer network trained on SFTP uploads, first data cycle validated, and outbound NPS integration tested end-to-end.
SFTP & ETL Setup
SFTP server configured per dealer, data templates validated, Auto ETL pipeline deployed and tested with live dealer file samples.
Survey Provider Integration
Application service mapped to the approved outbound template, data filter rules configured, and the daily schedule tested and signed off before go-live.
Dealer Network Onboarding
Structured training for dealer data coordinators on SFTP upload procedures, template requirements, and error resolution. First-cycle upload supported by TechnoSignage.
- SFTP provisioning and ETL pipeline configuration
- Survey provider template mapping and testing
- Data filter rules and daily schedule setup
- Dealer network training and first-cycle validation
Frequently Asked Questions
Stop chasing NPS data. Let it flow automatically.
Book a demo of ASASConnect NPS Automation and see how your dealer network can move accurate, timely NPS-ready data every day without a single manual step.